A Pet Parent Liaison serves as the dedicated point of contact between pet owners and travel or service providers, ensuring every aspect of the experience is smooth, stress-free, and tailored to the needs of both pets and their humans.

Key Responsibilities:

Provide guidance on travel regulations, paperwork, and safety requirements.

Create a customized itinerary for recommended testing, vaccinations and treatments to meet the requirements for travel.

Coordinate with veterinary service providers

Serve as an on-call support before and during the trip

Ultimately, the Pet Parent Liaison is there to make life easier for traveling pet families and the veterinarians that care for them.

Navigating international and domestic pet travel regulations can be complex. Our Pet Import and Export Documentation service ensures each pet’s journey complies with all legal, health, and airline requirements—minimizing stress and avoiding delays.

We manage the entire paperwork process, working closely with veterinarians, government agencies, and transport providers to ensure your pet is cleared for travel.

Key Inclusions:

Country-Specific Entry & Exit Requirements

Research and compliance with destination/import laws, including quarantine rules and restricted breeds.

Documentation preparation for Health Certificates & Endorsements

Coordination of USDA-accredited veterinary health certificates (e.g., APHIS 7001 or country-specific forms) and USDA endorsements.

Review of Medical, Vaccination & Microchip Records

Verification and preparation of up-to-date vaccination records (including rabies) and ISO-compliant microchip documentation.

Customs & Border Paperwork

Airline Compliance

Documentation aligned with airline-specific pet policies, crate size regulations, and travel timelines.

Delivery of physical documents to government agencies or consulates as needed.

Our Staff Training & Education on Pet Health Certificates service is designed to equip your team with the essential knowledge and skills to confidently support clients through the pet travel documentation process. We provide clear, hands-on training to ensure accuracy, compliance, and peace of mind.

Training Covers:

Understanding Certificate Types

Overview of common health certificates (e.g., APHIS 7001, international-specific forms) and when each is required.

Timelines & Validity Windows

Guidance on country-specific deadlines and how to time appointments, vaccinations, and submissions correctly.

VEHCS System Training

Step-by-step instruction on using the USDA’s digital platform for submitting and tracking certificate endorsements.

USDA Endorsement Process

Best practices for preparing, submitting, and following up on USDA-accredited documents.

Error Prevention & Common Pitfalls

Tips for avoiding costly mistakes that could delay or deny travel, such as missing signatures, incorrect microchip numbers, or expired vaccines.

Client Communication Strategies

Teaching staff how to explain requirements, set expectations, and provide calm, informed support to pet parents.

Delivery Options:

Live virtual workshops or in-person sessions

Custom handouts, quick guides, and checklists for daily use

Ongoing Q&A access or refresher modules as regulations evolve

Our USDA & VEHCS Systems Support specialist is your expert resource for navigating the complex world of pet travel documentation through the USDA’s Veterinary Export Health Certification System (VEHCS). We provide hands-on support to ensure health certificates are accurately prepared, submitted, and endorsed—helping veterinarians, clinics, and pet parents avoid delays and denials.

Core Services:

VEHCS Account Setup & Navigation

Assistance creating and managing VEHCS profiles for clinics or clients, including user access and troubleshooting.

Digital Certificate Preparation & Submission

Step-by-step guidance for submitting health certificates (e.g., APHIS 7001, country-specific forms) through VEHCS.

Pre-Submission Document Review

Detailed checks to ensure all fields, microchip data, vaccinations, and signatures meet USDA and destination requirements.

USDA Endorsement Coordination

Tracking and follow-up with USDA offices to expedite digital or physical endorsements, ensuring deadlines are met.

Error Resolution & Compliance Support

Troubleshooting rejected certificates, correcting issues quickly, and keeping documentation compliant with evolving regulations.

Training & Support for Veterinary Teams

Onboarding new clinic staff or refreshing experienced users with VEHCS workflow training and best practices.

With a USDA & VEHCS Systems Support Specialist, your team gains an ally who ensures every detail is right the first time—so pets travel safely, and your clients stay stress-free.